Supported Living

Compassion • Accountability • Respect • Excellence

We know how important it is for you to be able to choose where to live, who to live with and   what you do every day.

You may want to live on your own or share a place with others. You may need support 24 hours a day or for part of the day, for personal care or making meals.

Whether it’s shopping for food, decorating your home, taking part in activities in your community, or enjoying creative or physical activity, we’ll support you to express your preferences and make them happen.

Understanding you

We will take time to understand your way of communicating, be it through speech, sign, symbols, and objects of reference, gestures or body language. Our support will help you to express what matters to you – your likes and dislikes; your needs, goals and aspirations. Then we will make sure these are clearly understood by everyone.

We take a person-centred approach. We will make sure that you are at the heart of planning and developing your service, giving you more choice, control and independence.

Regardless of the severity of need or impairment, you have the capability to grow, learn and develop, and ensuring you have access to your local community and to mainstream resources can enhance this.

We tailor each support package to your needs and through comprehensive planning we will address all major aspects of your life; including social, educational, vocational, financial and recreational activities.

Policies & Procedures

The company and all its members are subject to a thorough and extensive code of practice collated by Human Resources with input from experienced industry managers.

The manual covers all features of operational tasks including finance, health and safety, medication, whistleblowing, recruitment, disciplinary procedures, employee leave entitlement including but not limited to sickness, holidays and maternity, abuse and discrimination, visitors and security, confidentiality, record-keeping and emergency contingency planning.

Quality Assurance & Auditing

All services are subject to regular internal checks and external inspections by regulatory bodies such as The Care Quality Commission (CQC) and specific Health and Safety governing bodies.

Audits are completed to ensure services are running in line with National Minimum Standards, the Essential Standards of Quality and safety and that all of CQC’s points of compliance have been achieved.

Each property is assessed on all the different aspects of care provided with strong emphasis on Safeguarding, Choice, Finances, Medication, Cleanliness and Safety of the environment, and support offered to staff members. If high standards are maintained in all areas, then the company is providing the high quality of cares expected throughout the industry.

Future Living Care ethos is not to simply meet these standards but surpass them. Every staff member is encouraged to obtain excellent knowledge of auditing bodies and processes and continually promote the high standards that the company endeavours to offer.

Risk Assessments

All activities that take place within the company are thoroughly risk assessed to ensure they are completed in the safest way possible and in line with relevant legislation.

Tasks assessed include health and safety procedures, general household upkeep, security, hygiene, trip hazards and person-centred pastimes and care needs.

Policies and procedures are created in line with all relevant legislation to ensure working practices adhere to these and that all tasks are completed to a high quality across the board.

Management ensures that these policies and procedures are applied in a person-centred way that suits the needs and preferences of each service user.

Other vital documents that dictate the working practice of employees are the service users’ individual plan of support which acts as a guide for staff on how to provide care to each particular person.

Risk assessments specific to individual service users are created in line with their individual support guidelines to ensure every person is involved with the management and reduction of potential risks in their lifestyle.

Make An Appointment

If you would like more information please get in touch with our specialist team

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